Coronavirus: A Message To Our Valued Guests

*Note: Please visit our Frequently Asked Questions Page here.

[Updated April 7, 2020]

 

Dear Loyal Boarding Pass Member,

In this time of unprecedented crisis, nothing is more important to us than the health and wellbeing of our guests, team members and community. Even though our doors are currently closed, our hearts are open, and we hope this note finds you and your loved ones safe and healthy during this difficult period.

With all of the uncertainty caused by COVID-19, including the temporary closure of our properties, we wanted to assure you that you need not worry about your Boarding Pass loyalty program account.  Effective immediately, we will be pausing the expiration of all Boarding Pass points that expired, or are scheduled to expire, between March 17 and December 31, 2020.  In addition, your card tier status as of March 17 will also remain unchanged through December 31, 2020. 

There is no need for you to take any action regarding these changes, as our system will automatically complete these updates in the coming weeks.

Thank you for your loyalty and understanding in this challenging environment.  Please stay safe and healthy and we look forward to welcoming you back to one of our properties soon.

Sincerely,

Bob Finch
Chief Operating Officer

 

 

[Updated March 16, 2020]

Memorandum: New Social Distancing Guidelines and Other Operational Changes

Last night, the Governor of Nevada issued new social distancing guidelines relating to casinos. In order to (i) ensure compliance with these new guidelines and other recommended social distancing practices and (ii) address other related matters, we are making the following operational changes, effective immediately:

Gaming Area Changes:

  • All slot machines are to be cleaned and sanitized at a minimum of every two hours.
  • A maximum of three players are permitted at table games.
  • We are reducing the number of available seats in our bingo rooms and keno lounges by 50%, which will be done by spacing the seating.
  • We are reducing the number of available windows at all of our race and sports books.

Non-Gaming Area Changes:

  • We are increasing culinary staff in all of our buffets to serve guests, thereby eliminating the need for guests to use serving utensils; guests will use disposable utensils.
  • We are eliminating self-serve in all of our team member dining rooms, thereby eliminating the need for team members to use serving utensils.
  • We are reducing available capacity in all of our meeting and convention venues by 50%, which will be done by spacing the seating.
  • We are reducing available capacity in all of our restaurant venues by 50%, which will be done by spacing the seating.
  • We are reducing available capacity in all of our entertainment and bar venues by 50%, which will be done by spacing the seating. We will also be reducing days and/or hours of operation in certain venues.
  • We are reducing the days and/or hours of operations at our Red Rock and Green Valley Ranch spa and salons. In addition, and as previously planned, we are temporarily closing the Palms Casino Resort spa and salon due to adjacent construction activities.

As always, and particularly in this difficult environment, the health and wellbeing of our team members and guests is of the highest importance to us. Thank you again for your commitment and understanding as we work through these unprecedented and challenging times. If you have any questions or concerns the changes outlined above, please do not hesitate to contact your direct supervisor or our corporate Human Resources Department.

Additionally, please refer to individual web pages accessible from sclv.com for the most current information for restaurants and bars.

 

 

 

 

[ Published March 14th, 2020 ]

 

Dear Valued Guest –

The health and wellbeing of our guests and team members is of the highest importance to us. As such, we are closely monitoring the evolving COVID-19 (coronavirus) situation and are in constant contact with the U.S. Centers for Disease Control and Prevention (“CDC”) and the Southern Nevada Health District (“SNHD”) regarding the same.  Based upon the recommendations of those health agencies, we have enhanced our already robust cleaning and health and safety standards by implementing the following new policies and procedures.   

For Our Guests: 

  • Public touch points, such as door handles, elevator buttons, handrails, restrooms and ATM machines, are cleaned multiple times throughout the day.
  • Slot machines are wiped and surfaces cleaned multiple times throughout the day and cards or dice on table games are changed or replaced with regularity.   
  • Additional hand sanitizer stations have been strategically placed throughout each property’s public areas.
  • Amplified air circulation is being provided throughout the properties.

For Our Team Members:

  • Team members are instructed each day on the correct methods to properly sanitize their hands.
  • Team members are also instructed to wash their hands before and after eating and before returning to a work area, including after every break.
  • Additional hand sanitizer stations have been strategically placed throughout each property’s back-of-house areas. Proper cleanliness and health procedures are also posted in those areas. 
  • Enhanced training is being provided regarding all food safety standards.
  • All team members are prohibited from coming to work if sick or demonstrating health symptoms that could impact fellow team members or guests.

Updated Reservation Policies:

  • In light of the current circumstances, guests may for the time being cancel their hotel room reservation up to 24 hours in advance with no penalty (instead of our standard 72 hours.) 
  • For concerts and other entertainment events that are scheduled between March 13 and April 30, guests will be allowed to cancel their tickets at the point of sale and receive a full refund for the event.

As always, we want you to enjoy your experience with us.  We will continue to work closely with the SNHD and CDC, to keep guests and team members safe. 

Sincerely,

Bob Finch
COO, Station Casinos

 

 

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